Privacy Policy

1. Introduction

Mr. Service ("we," "us," or "our") operates the website getmrservice.com and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform to submit service requests, provide quotes, communicate with other users, or otherwise interact with Mr. Service.

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Platform.

2. Information We Collect

Personal Information You Provide

When you register for an account, submit a service request, or respond to a request as a provider, we may collect:

• Name, email address, and phone number
• Mailing address and service location
• Account credentials (email and hashed password)
• Business name, service categories, and licensing information (for service providers)
• Photos and descriptions submitted with service requests
• Messages exchanged through our in-platform messaging system
• Payment and billing information processed through our third-party payment provider

Information Collected Automatically

When you access the Platform, we may automatically collect:

• IP address, browser type, and operating system
• Pages viewed, links clicked, and time spent on the Platform
• Referring URL and search terms used to find us
• Device identifiers and general geolocation data
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match service requests with qualified providers in the Columbia, South Carolina area
• Facilitate communication between customers and service providers
• Process quotes, bids, and counter-proposals
• Send transactional notifications (new quotes, request updates, messages)
• Improve and optimize the Platform's functionality and user experience
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations
• Send promotional communications (with your consent, which you may withdraw at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between customers and providers: When you submit a service request, relevant details (description, photos, general location) are shared with providers in the matching category. When a provider submits a quote, their business information and rating are shared with the customer.
• Service providers: We use third-party services for hosting, email delivery, analytics, and payment processing. These providers only access your data as needed to perform their functions and are contractually obligated to protect it.
• Legal requirements: We may disclose information if required by law, subpoena, or government request, or to protect the rights, property, or safety of Mr. Service, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure password hashing, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as analytics and record-keeping.

If you request deletion of your account, we will remove or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of promotional emails by clicking "unsubscribe" in any marketing email
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at info@getmrservice.com.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: